Despite the fact that the web hosting service offered by the different companies is nearly identical, every provider has their own platform with its own modifications and ways to do given tasks. That is the reason why, an information-ridden knowledge base will be very useful both for persons with zero practical experience and for technically practiced individuals who will at some point discover how specific tasks are completed, but will waste some time meanwhile. The aim of such a knowledge base is to help make the service fast and simple to use, sparing users time and efforts. The result is more content clients, since they can swiftly find the information they wish, and substantially less work for the help desk team representatives, because typically the vast majority of the inquiries and issues that clients have got are already enumerated in the knowledge base. Provided that the articles are written well and cover more things, you will be able to discover more not only about your own account, but also about the hosting service as a whole.
Extensive Online Documentation in Shared Hosting
If you have ordered your first shared hosting plan from our company or have moved your site over to us, you will become familiar with our platform and our in-house built Hepsia Control Panel in a jiffy due to the fact that we have prepared an extensive online knowledge base where you can find all the information that you may ever need – both general info with regard to the service as a whole and more concrete info about the different features that you can use and the obstacles that you may come across. The articles are available in 2 places. The entire article archive is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different functions in every Control Panel section as well. You can become aware of how to do basically everything, from creating an .htaccess file to administering an electronic mailing list, and all the articles include in-depth guidelines, so you won’t ever become puzzled due to an unclear text. Of course, in case you experience a more specific obstacle and you cannot find anything about it in our knowledge base, you can get in touch with our technical support staff 24-7.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers offer a rich online article repository where you can find any information that you might require about our web hosting services or about the Hepsia hosting Control Panel that we are using. We’ve prepared it on the basis of the feedback that we have collected from our clients over the years and, as a result, our articles touch on specific problems that you may chance upon and propose the very best way to repair them, for instance getting a 500 Internal Server Error message or not being able to send email messages from your desktop PC although you have the correct SMTP settings. The articles are available in every section of the Control Panel and you can examine them at any time. They can help you improve your knowledge not only about our services, but also about the hosting realm as a whole, as they contain elaborate guides and general information such as what file permissions or cron jobs are.