24/7 Customer Support
Find out more about customer support and why it's hard to discover a web hosting provider which provides top-class support.
Being able to communicate with your shared hosting company any time you have any sort of questions or experience any troubles is really important and how fast they'll answer and take action is usually essential, particularly if your website is business-oriented, as more downtime can often mean losing prospective customers. The support solutions are one way to identify actual providers from resellers. The second usually answer only to e-mails or support tickets and you'll have to wait for a day or more to receive a reply. When your trouble calls for several responses, you may end up losing several days so as to get a problem fixed. Using an authentic and reputable hosting provider, you'll be able to get in touch with the support team at any time and receive a timely reply whatever the problem or the question is - customer, pre-sales or technical one.
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24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance promptly, so our
shared hosting services include 24/7 technical support as well as various options for communication. In case you don't have an account yet, you can phone us or use our live chat and chat with a live agent, so as to inquire about our services or check if our servers meet the system requirements for your web sites. Thus, you will not end up purchasing a service that you cannot use. In case you already have your account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs additional investigation. Unlike the majority of providers out there today, we answer to all the tickets within one hour, so you won't need to wait for an entire day. Our support services can be used twenty-four-seven, even during official holidays.
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24/7 Customer Support in Semi-dedicated Servers
All of the
semi-dedicated service that we offer come with 24/7 customer and technical support, therefore regardless of what issue you have, you can get in touch with us and we'll help you right away. The guaranteed response time for each e-mail message or support ticket that you open from your Hepsia website hosting Control Panel is only 1 hour; usually the response time hardly ever is more than 20 min. In addition, we have phone support with multiple local numbers around the world as well as a live chat, so that you're able to contact us and receive more information about our services even if you don't have an account yet. We are able to help you with nearly any question or an issue you have - payment methods, plan features, e-mail configuration, hosting account settings, etc. If you employ our services, you will not ever have a situation where you need to wait for a day or two to get an issue solved like you may need to do with many other service providers.
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24/7 Customer Support in Dedicated Servers
We know how important it is to have well-timed support in general, let alone when you manage an entire server, that's why each
dedicated server that we offer includes 24/7 support with 1-hour answer time guarantee regardless of the problem. This service is absolutely free for all the problems with the server or the software that was installed by our administrators through the setup, so you'll be able to get in touch with us as many times as you need, even during holidays. You could either open a trouble ticket from your billing section or you can send an e-mail, and the actual response time for either rarely surpasses 30 mins because we have administrators available 24x7x365. In case you need general info about our servers or you have some billing question/issue, you can also call one of the local phone numbers we have on 3 continents or you may employ our live chat service and consult with a representative online. For third-party software assistance, we provide a Managed Services upgrade, that you'll be able to include to your server package through the billing Control Panel.