There are different ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. This is the easiest communication medium for different reasons. If no client service team representative is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always hit home. Also, you can copy and paste large pieces of information without having to worry about typing mistakes, and if a particular issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in one and the same place, so either party can always follow the steps taken by the other one. The negative side of using tickets to get in touch with your hosting company is that they’re often separate from the web hosting platform, which means that if you have to provide info or to follow directions, you will need to use at least two separate interfaces and this number may grow in case you’d like to manage several domains. Furthermore, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a response.