There are different ways in which you can get in touch with the hosting company whose services you’re using, but the one that you’ll invariably find irrespective of which company you choose is a ticketing system. This is the easiest communication medium for different reasons. If no client service team representative is free at the moment and they’re all engaged, a telephone call may not be answered, but a ticket will always hit home. Also, you can copy and paste large pieces of information without having to worry about typing mistakes, and if a particular issue requires more time to be resolved or a number of replies have to be exchanged, all the information will be in one and the same place, so either party can always follow the steps taken by the other one. The negative side of using tickets to get in touch with your hosting company is that they’re often separate from the web hosting platform, which means that if you have to provide info or to follow directions, you will need to use at least two separate interfaces and this number may grow in case you’d like to manage several domains. Furthermore, a lot of web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a client, this means wasted time whilst waiting for a response.
Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our Linux shared hosting is not separate from the web hosting account. It’s included in our all-encompassing Hepsia Control Panel and you’ll be able to access it whenever you want with only a couple of clicks, without ever leaving your hosting account. The ticketing system features a quick-search field, so you can find practically any ticket that you’ve opened in the past, if you need it. On top of that, you can read knowledge base articles that are relevant to various problem categories, which you can choose, so you can learn how to solve a specific issue even before you actually open a ticket. The ticket response time is maximum 60 minutes, which goes to say that you can obtain swift assistance at any given moment and in case our customer care team suggests that you do something within your account, you can do it momentarily without the need to leave the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
We find it more efficient to manage everything in one single location, which is the reason why we’ve implemented a ticketing system into the custom Hepsia Control Panel, which comes with each and every semi-dedicated server plan. This will enable you to manage the communication with our support team along with your semi-dedicated server account, so you will not need to remember one more log-on name for a separate admin interface. You’ll be able to send a new ticket or to track down the status of an old one with no more than several clicks of the mouse whilst you are browsing the files within your account. You can also go through older tickets using an intelligent search option or take a look at applicable knowledgebase articles, which contain solutions to commonly faced complications. The integrated ticketing system is closely monitored 24x7x365 with the maximum response time being only 60 minutes, so there will always be somebody to help you.