A live chat is a real-time way of communication between a hosting provider's support crew and its customers. It's a very efficient way to receive some information about the website hosting services or get some problem resolved since you are speaking with a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the smaller possibility of errors when you exchange information such as usernames or domain names, the faster response time as the communication is real-time plus the fact that you don't need to stay on the chat all the time - you'll be able to do something else while the agent investigates the issue in question. In addition, you'll be able to join a live chat room from any computer that's connected to the world wide web, avoiding the telephone charges that you'll need to pay when you're calling to a different country.
Live Chat Support in Shared Hosting
As we acknowledge the fact that various situations are easily resolved when you chat with a live person, we offer a live chat service for all our potential and active clients. The chat is online every single day and our customer support representatives will assist you with a number of questions and troubles. In case you are not our customer yet, you are able to find out more about our shared hosting packages and the hosting platform in general so that you can be certain that your web sites will function efficiently on our servers. If you already have an account and you've got some questions or you experience any kind of troubles with some of our solutions, you can join us on our live chat and we will provide the required details or assist you to troubleshoot the problem. You'll have to open a trouble ticket for certain problems which need more time or the assistance of a sysadmin, still for numerous basic problems you can receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as standard with our services, so whenever you have any questions regarding our semi-dedicated service, you're able to get in touch with our customer care team at any moment regardless if you have already obtained an account or not. Generally, the chat service is intended for billing, pre-sales and basic questions and issues, yet we will help you with many technical questions too. We can help you choose the right package for your sites if you do not have an account yet, we can respond to all of the billing questions or concerns you may have or we can help you with installing your new e-mail address on your computer or smart phone - all the aforementioned will be done quickly as our live chat service is accessible all day, each and every day. No matter when you require help, you're able to talk with an agent and save time and effort.