If you’ve ever got any inquiries with regard to the web hosting service or if you encounter a problem with your websites, you’ll need to contact the respective hosting provider’s customer support team. It may not matter how soon they will answer if you have an enquiry of a general nature, but a problem such as a misapplied software application update, for example, may lead to your website becoming broken or unreachable online. And the longer you have to wait for the support team to lend you a hand, the longer the site will be out of order. If you offer services or goods online, any outage will harmfully influence your website and you can lose existing or potential customers. Many hosting providers, primarily resellers, reply to emails and trouble tickets within twenty four hours, but in the digital era that’s much too long, as customers will hardly ever come back to a website that’s not working properly over a lengthy stretch of time.
One-Hour Response Guarantee in Shared Hosting
Our Linux shared hosting include a 60-minute reply time guarantee, which suggests that regardless of what enquiry or issue you may have, we’ll always be there to lend you a helping hand. As a matter of fact, it rarely takes more than half an hour to get an issue sorted out or a question answered, and this is valid for both technical and pre-sales matters. Our technical support team reps will be at your service 24-7, even on weekends and holidays, which suggests that you will receive instant support whenever you need it. We are aware of precisely how valuable time can be, so by the time we reply to your email or trouble ticket, we will have examined the matter and, in case we haven’t come up with a solution, we’ll give you more details about what you need to do on your end – if the case requires it. With our support service, you can rest assured that there will be someone to help you momentarily, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
As we recognize precisely how vital it is to obtain well-timed help, we guarantee that you won’t ever need to wait around for more than 1 hour to obtain an answer to any trouble ticket that you open from your semi-dedicated server Control Panel. As it is, you’ll rarely need to wait around for more than 20 to 30 minutes and this applies to any question regardless of what its nature is – general, technical or billing. Plus, our technical and client support staff is working 24 hours a day, which means that even in case you post a ticket during national holidays, you’ll invariably obtain an instant reply, which will contain the answer to a query, the solution to a predicament or the details required to resolve an issue yourself – if there’s something that you have to do on your end. If you use our services, you won't ever need to waste an entire day waiting around for an answer like you would with other web hosting companies.