You'll find a lot of shared hosting companies on the market, but most of them are resellers who have limited resources, especially in terms of support. A good way to distinguish them is the option to get in touch with the company by phone. The type of support that you will receive through this way of communication varies depending on the provider - a few of them offer dedicated telephone support, while others offer common and customer support only since some matters are more time-consuming and it would be more convenient to be resolved with a trouble ticket, particularly when the issue has to be escalated. Still, it is good to find that you could always contact your website hosting provider because there are a lot of small matters that can be managed effectively and timely through a telephone call, not mentioning that you will be able to get additional information about the services even before you become a customer.
Phone Support in Shared Hosting
Because we have live telephone support 14 hours every day, you have the option to contact us and talk with our customer support agents to get more info about the Linux shared hosting that we provide and make sure that our servers match the system requirements for your websites prior to you buying anything. For your convenience, we have telephone numbers on three continents so that you can call the one nearer to you - in the U.S.A., Great Britain or Australia. If you're already a customer, you can phone us about general and billing matters, or even about some technical matters. In case the issue is strictly technical or it needs more time to analyze, you should go through our ticketing system, that will allow both you and our tech support team to track the info given by each side.
Phone Support in Semi-dedicated Servers
We provide live phone support 14 hours a day as a part of the support services for every single semi-dedicated server plan that we provide. Considering that some issues are more difficult and time-consuming, you may need to open a ticket in case you experience such an issue, but for any billing, general or small-scale technical issues you can always give us a call and we will help you without delay so as to save you the time you'll need to spend on creating a support ticket. Even if you do not have an account yet, you'll be able to find out whether you can host your websites on our high-tech cloud platform or you're able to receive any other general info on our semi-dedicated solutions. We now have local phone numbers in the USA, Great Britain and Australia along with a global number, so you will be able to call the one which is closer to where you live.