Customer Support Channels

  • 1 hour ticket response time
  • A 60–Minute Response Time Guarantee

  • All your help requests will be responded to within maximum 60 min after the ticket or e–mail was received. If your issue needs additional assistance from a sysadmin, we’ll forward the trouble ticket or the e–mail to the person in charge and will leave a note to inform you that more time will be needed for finding the best solution. Furthermore if you make use of our Optional Admin Services package, any of the server management tasks included there will be performed whenever you specify.

  • Top quality support service
  • A Premium Technical Support Service

  • We’ll be available to you 24–7 to answer any questions that you may have related to our Control Panel or any of the applications that we have pre–installed on your behalf on the dedicated hosting server. If you also require help with server management procedures, you can make use of our Optional Admin Services package, which includes data backup disk space, weekly Operating System updates, server monitoring and rebooting procedures, as well as software installation and problem troubleshooting services

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Each dedicated server is fitted out with our free–of–charge Control Panel, which sports a fully detailed knowledge base plus a set of instructional video tutorials. Whenever you require help working with the Control Panel, just press the Videos or Help buttons in the upper right corner.