Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You’ll find almost all the answers to your questions in the easy–to–navigate Help section built into Burnz Hosting’s Control Panel. It includes an in–depth knowledge base with frequently asked questions and in–depth how–to articles contributed by our knowledgeable help desk support team.

  • Top quality support service
  • Educational Videos

  • We have prepared a selection of instructional video tutorials that visually demonstrate how you can sort out a common problem associated with your Linux shared hosting account. You’ll find the how–to videos in the Help Center.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • With each of our semi–dedicated servers, we offer a 24x7x365 help desk support service with a sixty–minute ticket response guarantee. A group of expert technical support engineers will be available to you to attend to all the enquiries that you could have. During off–peak hours, a reply will be given in even less than 20 minutes.