Customer Support Channels

  • 1 hour ticket response time
  • A 1–hour Response Guarantee

  • Our company offers a 1–hour solution guarantee with all of our Linux shared hosting packages, meaning that each assistance inquiry you send will be replied to within one hour maximum. Our support crew members have been taught to quickly remedy any situation and to give you timely guidance on any trouble that you could have.

  • Top quality support service
  • A Top–quality Support Service

  • Our tech support service is supplied by a group of certified specialists which are able to reply to your questions as soon as possible. You’re able to speak to the technical support team by launching a help support ticket from your Control Panel or by submitting us an e–mail. On working days, you can also contact us on the telephone or take advantage of the live chatting service.

  • Intuitive help center
  • An Intuitive Help Section

  • Burnz Hosting has incorporated a wide–ranging practical knowledge base into the Control Panel so that you can get hold of practical step by step details whenever you want. Each section of the Control Panel has its own contextual help area featuring a variety of how–to posts. We have also prepared training videos to offer you a far better visual representation of the simplest way to execute any given task.